Most companies will tell you they give great Customer Service, but they would say that, wouldn’t they! That’s why we’d prefer you to hear it from our Customers direct, who experience 1823 Group delivering Customer Care every day, and from every department in our business. We’d also like you to hear our perspective on the subject, from our Head of Customer Experience, Aurelie.
The company was co-founded by Gareth Hardy and Steve Dunn. After a successful rugby career at all levels in both Australia and England, Gareth became Director of the company, and drives business development and strategy. Steve is COO and runs the company’s operations and strategy, following a successful 17-year military and law enforcement career before transitioning into business.
The co-founders agreed right from the start that 1823 Group – which is named after the year rugby was invented – would be different from every other business telecoms provider, combining competitively-priced services, a client-first approach and an ethical, profit-sharing business model.
This model involved giving half the profits made from client services to a sporting club, charity, or school, of the clients choice, on a monthly basis – effectively enabling them to meet Corporate Social Responsibility (CSR) objectives through regular profit donations made by 1823 Group, totalling many thousands of pounds annually.
Numerous surveys show that if a business doesn’t have a credible CSR policy, their clients may well move to a competitor that does. Using our unique profit-sharing business model, businesses can seriously address their CSR objectives – and enjoy the benefits of leading-edge telecoms services and the best client care and support in the sector.